Privacy & data
We respect your privacy. This page explains what we collect, why we collect it, and your rights under UK GDPR.
Who we are
This website is operated by Ontime Secure in connection with emergency locksmith, boarding up, glazing, carpentry, and related services. For general enquiries you can email info@ontimesecure.co.uk.
Information we collect
- Contact form: name, email address, and the content of your message when you submit the form on our contact page.
- Technical data: standard server and analytics information such as IP address, browser type, and pages visited, if you or your host enable logging or analytics.
- Calls and messaging: if you call or message us (including WhatsApp), your number and message content may be processed by your telecoms provider and our devices in line with normal business use.
How we use your information
We use contact and enquiry data to respond to you, provide quotes, arrange visits, and improve our services. We do not sell your personal data. We may share information with insurers, suppliers, or authorities where required to deliver the service or comply with the law.
Legal basis (UK GDPR)
We process personal data where necessary to perform a contract with you, to take steps at your request before entering a contract, or where we have a legitimate interest in responding to enquiries and operating our business. Where consent is required (for example for certain marketing), we will ask for it clearly.
How long we keep data
We retain enquiry and job-related records only as long as needed for those purposes, accounting, insurance, and legal obligations. Retention periods depend on the type of data and regulatory requirements.
Your rights
You may have the right to access, rectify, erase, restrict, or object to processing of your personal data, and to data portability, subject to UK GDPR conditions. You may also lodge a complaint with the ICO (ico.org.uk).
Cookies & analytics
We use essential cookies where needed for security and basic site functionality. For optional analytics we may use privacy-focused tools (such as Plausible) that minimise personal data, or Google Analytics with IP anonymisation enabled. Where analytics uses non-essential cookies, we ask for your consent via the banner on your first visit.
You can change your mind at any time by clearing site data for this domain or contacting us.
Updates
We may update this page from time to time. The "last updated" date at the bottom reflects the latest revision.
Last updated: 15 April 2026.