How quickly can you attend?
We aim to reach you within 30–45 minutes in covered areas, depending on traffic and engineer availability. When you call, we give an honest ETA based on live dispatch.
Frequently asked questions
Quick answers about emergencies, pricing, and how we work. Call us any time if you need help sooner.
Do you charge a call-out fee?
We do not hide call-out fees. You should receive a clear explanation of costs before work starts. Exact pricing depends on the job, time of day, and materials required.
Are your locksmiths and carpenters vetted?
Our technicians are DBS-checked and work to professional standards. We carry appropriate insurance for the work we undertake.
Do you install insurance-approved locks?
Yes — we can supply and fit British Standard (e.g. BS3621) locks where required for insurance compliance. Tell us if your insurer specifies a standard.
What areas do you cover?
We operate across London and the South East. See our areas page and coverage map for locations we serve.
Can I get a quote before you attend?
For many jobs we can give a ballpark over the phone or WhatsApp. For emergencies we prioritise making the property safe first; we still explain costs before major work proceeds. Call 07757787209 or use our contact form.
Do you work with landlords and businesses?
Yes. We support landlords, agents, housing providers, and commercial clients — including account facilities where agreed. Mention your requirements when you contact us.